FAQ
Clear answers, before you start.
Understand campaigns, creator approvals, plans, wallet credits, content, and account changes.
Product
What is Expin?+
Expin is a self-service creator campaign platform for GCC businesses. It brings campaign setup, creator applications, approvals, coordination, and learning into one operating workflow.
Campaigns
How does a creator campaign work?+
You define the campaign, receive relevant creator applications, review profiles, approve the creators you want, track activity, and use what you learn in the next campaign.
Who chooses the creators?+
You do. The merchant reviews applications and approves the creators that fit the campaign. Expin provides the workflow and controls.
Which social platforms are included?+
Instagram campaigns are available across current plans. TikTok campaigns are available on Growth and Pro.
Are campaign results guaranteed?+
No platform can promise a specific number of views, visits, bookings, or sales. Expin gives businesses more control, a repeatable workflow, and the ability to learn from real campaign activity.
Pricing
Is the Free plan permanent?+
Yes. Free is a permanent plan, not a time-limited offer. It includes one Instagram campaign and the current included monthly limits.
How does the first-month wallet credit work?+
After the first successful paid subscription, Basic receives 400 AED, Growth receives 700 AED, and Pro receives 1,000 AED in wallet credit. The credit is granted once and cannot be withdrawn or refunded.
What happens when I approve a creator?+
On paid plans, each approved creator deducts 100 AED from the merchant wallet. The fee is shown before confirmation.
Content
What is Content Bank?+
Content Bank organizes available campaign videos for Pro subscribers. Access and content rights apply while the Pro subscription remains active and are subject to current terms.
Creators
Where do creators find campaigns?+
Creators discover and apply to relevant campaign opportunities through the Expin creator app on iOS and Android.
Does applying guarantee acceptance?+
No. Businesses review applications and decide which creators fit each campaign. Participation also does not guarantee a specific level of income.
Account
What happens if I cancel?+
A paid plan remains active until the end of its billing period, then the account moves to the permanent Free plan.
Ready to run the first campaign?
Create the campaign, review the creators, and keep every decision in your hands.